Labels & Filters

Organize your conversations with labels and filter to find what you need.

Labels

Create custom labels to categorize conversations:

• Sales lead - potential customers
• Support - technical help requests
• VIP - high-priority customers
• Follow-up - needs action later

Adding labels

1. Open a conversation
2. Click the label icon in the conversation header
3. Select or create a label

Filters

Filter the inbox by:

• Channel - WhatsApp, Instagram, Messenger, Live Chat
• Status - Open, Closed, AI handling, Escalated
• Assignee - Specific team member or unassigned
• Label - Any applied label
• Date range - Conversations within a time period