AI Agents
AI Agents are the core of SuperWaba's automation. They automatically respond to customer messages across all connected channels using your business knowledge.
How it works
- A customer sends a message on WhatsApp, Instagram, Messenger, or Live Chat
- The AI agent searches your knowledge base for relevant information
- It generates a natural, conversational response
- If the agent can't help, it escalates to a human team member
Key features
- Multi-channel — One agent can handle WhatsApp, Instagram, Messenger, and Live Chat
- Knowledge-powered — Answers based on your docs, FAQs, and website content
- Product recommendations — Suggests products from your Shopify/WooCommerce catalog
- API tools — Calls external APIs to look up orders, check status, and more
- Escalation — Hands off to humans when needed, with context
- Topic boundaries — Control what your agent can and cannot discuss
- Multi-language — Responds in the same language the customer uses
Agent settings
| Setting | Description |
|---|---|
| Name | The agent's display name (used in introductions) |
| System prompt | Core instructions that define the agent's personality and behavior |
| Model | The AI model powering the agent (Claude Sonnet by default) |
| Temperature | Creativity level (lower = more consistent, higher = more creative) |
| Channels | Which messaging channels this agent handles |
| Knowledge base | Documents the agent can search to answer questions |
| API tools | External APIs the agent can call |
| Escalation rules | When and how to hand off to humans |
Credits
AI agent responses consume AI credits from your organization's balance. See Credits for pricing details.